Welcome to Tasty African Food’s online ordering platform. By placing an order with us, you agree to the following Terms of Use and Refund Policy. Please read them carefully.
To ensure you enjoy our food at its freshest and safest quality, please follow these instructions:
Hot Foods:
• Must be consumed immediately or within 2 hours of receiving your order.
Cold Foods:
• Do not refreeze.
• Transfer into a refrigerator immediately upon receipt.
• Consume within 3 days for optimal freshness and safety.
Failure to follow these guidelines may affect the quality and safety of your food. We cannot accept responsibility for issues arising from improper food storage or handling after delivery or pickup.
We work hard to deliver your food fresh and on time. Our delivery process includes:
• Drivers will attempt to contact customers via the phone number provided if they encounter any issues at the delivery location.
• If the driver is unable to reach the customer after reasonable attempts (e.g., multiple phone calls or waiting beyond a reasonable period), the delivery will be considered complete, and no refund will be issued.
• Please ensure your phone is accessible, and that you are available at the delivery address during your chosen delivery window.
We are committed to providing quality service and value your feedback. If you have any complaints regarding your order, please follow the procedure below:
• Email us at tastyrestaurant@tastyafricanfood.com within 24 hours of your order.
• Include the following information:
1. Your Order Number
2. Location of purchase (e.g., branch or delivery)
3. A detailed description of the issue
Response and Resolution Timeline:
• We will acknowledge receipt of your complaint within 2 business days.
• We aim to investigate and provide a resolution within 7 business days.
• Complaints made outside of the 24-hour window may not be eligible for investigation or refund.
• Refunds or resolutions are granted at the sole discretion of Tasty African Food based on the circumstances.
• Improper handling of food after receipt (e.g., not following Food Care Guidelines) will invalidate complaints related to food quality.
• Refunds may take up to 48 hours to reflect in bank account, as this depends on the bank and location.
Tasty African Food reserves the right to update these Terms & Conditions at any time. Updated versions will be posted on our website, and continued use of our services constitutes acceptance of any changes.
Thank you for choosing Tasty African Food. We look forward to serving you delicious, fresh meals every time!
We have built a reputation of being leaders in authentic African dishes with over 23 branches dotted around South East London and Kent.
